CLAUDIO MARTINO DEPOSITS & CANCELLATION POLICY

DEPOSIT REQUIRED
FOR SELECTED SERVICES
BOOKING & DEPOSITS

TO SECURE YOUR APPOINTMENT, A NON‑REFUNDABLE DEPOSIT IS REQUIRED FOR SELECTED SERVICES.
YOUR DEPOSIT IS CREDITED TOWARD YOUR FINAL TOTAL ON THE DAY OF YOUR SERVICE.

HAIRCUTS
– $25 DEPOSIT REQUIRED
– MINIMUM 48 HOURS’ NOTICE REQUIRED FOR RESCHEDULING OR CANCELLATION

COLORS, HIGHLIGHTS & BALAYAGE
– $75 DEPOSIT REQUIRED
– MINIMUM 48 HOURS’ NOTICE REQUIRED FOR RESCHEDULING OR CANCELLATION

CANCELLATION & NO-SHOW POLICY:

HEY THERE! WE TOTALLY UNDERSTAND THAT PLANS CAN CHANGE!
IF YOU NEED TO RESCHEDULE OR CANCEL YOUR APPOINTMENT, PLEASE JUST LET US KNOW AT LEAST 48 HOURS IN ADVANCE SO WE CAN GLADLY SAVE YOUR DEPOSIT AS A SALON CREDIT FOR A FUTURE VISIT!
JUST A QUICK HEADS-UP: TO MAKE SURE YOU DON’T LOSE IT, YOU’LL JUST NEED TO USE THIS CREDIT TO REBOOK YOUR NEW APPOINTMENT WITHIN 30 DAYS OF YOUR ORIGINAL BOOKING DATE.
PLEASE NOTE THAT APPOINTMENTS CANCELLED OR RESCHEDULED WITHIN 48 HOURS OF THE SCHEDULED TIME, AS WELL AS NO-SHOWS, WILL UNFORTUNATELY RESULT IN THE FORFEITURE OF YOUR DEPOSIT (AND DEPOSITS CANNOT BE TRANSFERRED OR APPLIED AS SALON CREDIT IN THOSE CASES).
WE CAN’T WAIT TO SEE YOU SOON!

E‑TRANSFER PAYMENT INSTRUCTIONS
DEPOSITS MAY BE SENT CONVENIENTLY THROUGH YOUR MOBILE BANK.

PLEASE SEND YOUR DEPOSIT
E‑TRANSFERT: CLAUDIO@MARTINO.CA

CREDIT CARDS ARE ACCEPTED FOR ALL TRANSACTIONS. IF YOU LIKE TO USE CREDIT CARD FOR YOUR DEPOSITS JUST LET US KNOW.

YOUR APPOINTMENT REMAINS PENDING UNTIL THE DEPOSIT IS RECEIVED AND CONFIRMED.
PROMPT PAYMENT ENSURES YOUR PREFERRED TIME IS SECURED.

We use Text messaging for appointments and reminders, because it keeps everything quick and convenient.
If you prefer a phone call or email, we’re happy to accommodate.

CLICK TO TEXT  780.482.4857

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